Refund policy
Thank you for shopping at Jefu Elite (operated by Divisha World).
Due to the intimate, personal-care, and hygiene nature of fragrances and luxury perfumes,
All our perfume products are strictly NON-RETURNABLE and NON-REFUNDABLE
once delivered. We do not accept returns or exchanges based on personal scent preference or change of mind.
Damages, Defects, and Wrong Items
Your satisfaction is our priority. In the rare event that your product arrives damaged during transit, defective (e.g., broken spray pump or leakage), or if you receive an incorrect item, we will happily offer a free replacement.
To qualify for a replacement:
1. Report Window: You must notify our support team within 48 hours of delivery.
2. Unboxing Video & Photos: Please share clear unboxing photos/videos showing the shipping label, packaging, and the damaged or wrong product.
3. Contact Details: Reach out to us at:
Email: support@jefu.in
Brand Entity: Divisha World / Jefu Elite
Once verified and approved by our inspection team, we will dispatch a replacement bottle to your registered shipping address at no extra cost.
Order Cancellations
Orders can only be cancelled before they are dispatched from our warehouse. Once an order is processed, packed, and handed over to the courier partner, it cannot be cancelled.
Contact Us
For any questions, shipping inquiries, or support regarding your order, please contact us:
Operating Entity: Divisha World
Customer Support Email: support@jefu.in
Brand Website: jefu.in
Operating Entity: Divisha World
Customer Support Email: support@jefu.in
Brand Website: jefu.in